# Amazon Support At some point you'll need to contact Amazon Seller Support. Maybe you have stranded inventory you can't fix, a shipment with missing units, an ungating submission that's stuck, or a policy warning you need to respond to. Amazon support has a reputation — and it's not always a good one. Responses can be slow, agents sometimes give contradictory answers, and it can feel like you're going in circles. That's all true. But knowing how to use it properly makes a significant difference. *** **How to contact support** 1. Log into Seller Central 2. Scroll to the bottom of any page and click **Help** 3. Select **Get Support → Selling on Amazon** 4. Choose the category that matches your issue 5. Pick your contact method — **email, live chat, or phone callback** Phone callback is underused. If something is genuinely urgent, request a callback rather than waiting for an email response. You'll almost always get a faster resolution. *** **Your case log** Every case you raise is saved in your Case Log in Seller Central. You can reply to open cases, reopen closed ones, and track responses all in one place. Check it regularly — Amazon sometimes responds and closes a case without notifying you properly. *** **What support can help with** * Stranded inventory that you can't fix yourself * FBA shipment problems and missing stock investigations * Listing errors or contributions that aren't updating * Account health queries *** **What support won't do** It's worth being realistic about this: * They won't give you business advice * They won't manually change your pricing or inventory * They can't rush your stock through receiving *** **How to get better results** The way you communicate with Amazon support matters more than most sellers expect. * Be polite and professional every single time — it genuinely makes a difference * Keep your cases short and clear — bullet points work better than long paragraphs * Attach all relevant evidence upfront — invoices, screenshots, photos — rather than waiting to be asked * If your case is rejected unfairly, resubmit it — a different agent may reach a different conclusion * Don't escalate aggressively — it rarely helps and can flag your account for additional scrutiny *** **The honest reality** Amazon support is inconsistent. You can submit the same case twice and get two completely different responses. One agent will reject something another approves without question. It's frustrating but it's the system you're working within. The sellers who get the best outcomes from support are the ones who stay patient, submit clean and well evidenced cases, and keep resubmitting when they know they're in the right. Persistence without aggression is the approach that works. *** **Getting help from the community** Before you raise a case — especially for something like an IP complaint, an ungating rejection, or an account health warning — it's worth asking in the Discord first. Chances are someone in the community has dealt with the exact same situation and can tell you the best approach before you go in blind. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://behind-the-buybox.gitbook.io/behind-the-buybox-docs/amazon-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.